Frequently Asked Questions
Everything you need to know about Yale India's smart home security solutions.
Does Yale India provide installation services for smart locks?
Yes, we offer professional installation services across major cities in India. Once your order is delivered, you can book an appointment through our customer support helpline.
What is the standard delivery timeline for orders?
Most orders are processed within 24-48 hours. Depending on your location, delivery typically takes 3 to 7 business days across India.
What happens if my smart lock runs out of battery?
Our smart locks provide low-battery alerts well in advance. In case of a total drain, most models feature an external emergency power terminal for a 9V battery or a physical key override.
What is your return and replacement policy?
We offer a 7-day return policy for products that are defective or damaged upon arrival. The item must be unused and in its original packaging to qualify for a replacement.
Are Yale products covered under warranty?
Yes, all Yale India products come with a standard manufacturer's warranty, typically ranging from 1 to 2 years depending on the specific product category.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets through our secure payment gateway.