Returns & Exchanges

At Yale India, we strive to ensure your home security solutions arrive in perfect condition, offering a 7-day return window for products that are defective or damaged upon delivery. To maintain the integrity of our hardware, items must be returned in their original packaging with all components and proof of purchase included.

1

Initiate Request

Log in to your Yale India account and navigate to the 'My Orders' section to select the item you wish to return and submit a formal request within 7 days.

2

Verification & Approval

Our support team will review your request and photos of the product to ensure eligibility, sending a confirmation email once the return is authorized.

3

Secure Packaging

Carefully pack the smart lock or hardware in its original box, ensuring all screws, manuals, and warranty cards are included to avoid rejection.

4

Pickup & Inspection

A courier partner will collect the package from your doorstep, and once it passes our warehouse quality check, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing